Hot Chocolate Lip Balm

We offer several delivery options, including standard shipping, express shipping, and, for some items, in-store pickup. Delivery times and costs vary depending on the option chosen and the delivery location.

Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to track your order's progress on our carrier's website.

Yes, we do offer international shipping. However, shipping times and costs will vary depending on the destination country. Please note that international customers are responsible for any customs fees or taxes incurred.

At Kuhdoo, every product is handcrafted in small batches with care and intention. Because our products are personal-use goods, we do not accept traditional returns. Instead, we focus on making things right through replacements when appropriate.

Our soaps, lip balms, candles, and other personal-care goods are non-returnable once they leave our facility.

For hygiene, safety, and quality-control reasons, we do not accept personal-use products back into inventory after delivery.

If your order arrives damaged, defective, or incorrect, we’re happy to help.

Please inspect your order upon delivery and contact us within 7 days of receiving your item if:

• Your item arrived damaged or broken
• You received the wrong product
• There is a manufacturing defect
  

To request a replacement, email hello@kuhdoo.com with:

• Your order number
• A brief description of the issue
• Clear photos of the item and original packaging

If the issue qualifies, we’ll send a replacement at no additional cost.